Refund policy

Refund & Returns Policy

Last Updated: July 25, 2026

Thank you for shopping with LivinLucio. We strive to provide high-quality products and excellent customer service. Please review our Refund & Returns Policy below.

1. Order Cancellations (Before Shipment)

Orders may be cancelled free of charge before they have been shipped.

To request a cancellation, please contact us as soon as possible at jacluc024@gmail.com with your order number.

Once an order has been shipped, it can no longer be cancelled.

2. Refunds & Replacements

If the Issue Is Our Responsibility

If you receive an item that is:

  • Damaged during shipping

  • Defective or not functioning properly

  • Incorrect (wrong item received)

  • Missing from your order

  • Lost during transit

LivinLucio will gladly provide a replacement or full refund at no additional cost.

To help us resolve the issue quickly, we may ask you to provide clear photos or videos of the product and packaging.

If the Issue Is Your Responsibility

If you:

  • Changed your mind

  • Ordered the wrong product

  • No longer want the item

You may still request a return. Please note:

  • Return shipping costs are the customer's responsibility.

  • The item must be unused, in its original condition, and in its original packaging.

  • Returns must be approved before being shipped.

3. How to Request a Return or Refund

To begin a claim, please email us at jacluc024@gmail.com with:

  • Your order number

  • A description of the issue

  • Photos or videos (if applicable)

Our support team typically responds within 24–48 business hours.

4. Return Instructions

If your return request is approved, we will provide the appropriate return address and detailed return instructions.

Please do not send items back without prior authorization, as unauthorized returns may not be accepted.

For your protection, we recommend using a shipping service with tracking. LivinLucio is not responsible for return packages lost in transit.

5. Refund Processing

Once your refund has been approved, refunds are typically processed to your original payment method within:

  • Credit/Debit Cards: 5–10 business days

  • PayPal: 1–3 business days

  • Shop Pay, Klarna, and other payment providers: Processing times vary depending on the provider.

Please note that your financial institution may require additional processing time before the refund appears in your account.

6. Additional Information

  • Every return and refund request is reviewed individually.

  • We reserve the right to deny refund requests that do not meet the requirements of this policy.

  • This policy does not affect any rights you may have under applicable consumer protection laws.

If you have any questions regarding your order or this policy, please contact us at jacluc024@gmail.com. Our team is always happy to help.

Thank you for choosing LivinLucio.